Question 1

Do you deliver outside of San Antonio, TX?

Accepted Answer

Yes, we deliver up to a 60-mile radius from zip code 78251. For distances over 60 miles, a minimum order of $1,500 (excluding mileage fees) is required, and it is handled on a case-by-case basis.

Question 2

Is a deposit required?

Accepted Answer

Yes, a non-refundable retainer/deposit is required to save your date and decor. A $100 deposit is needed for balances under $1,000, and a 30% deposit for balances over $1,000.

Question 3

Do i have to pay the full balance at time of booking?

Accepted Answer

No.  We know that planning events can become very expensive so to help with that we require only a $100 non-refundable retainer/deposit to secure your decor and date for any balances less than 1k or a 30% non-refundable retainer/deposit for any balances greater than 1k and remaining balance is due one week prior to event.  You have the choice to make payments until you pay it off or you have the choice of paying the full remaining balance off in one lump sum one week prior to your event date.

Question 4

Why is the $100 deposit non-refundable?

Accepted Answer

Once you book a backdrop/decor with us, we reserve the date and items exclusively for you. This makes them unavailable to other clients. If you cancel, the $100 deposit is non-refundable as it represents a loss of opportunity for our business.

Question 5

Can we move the backdrop after setup?

Accepted Answer

No, only a member of My Rustic Rentals can move our backdrops after setup. This policy ensures safety and prevents damage. If you need to move it, we can return to assist for an additional fee, subject to our schedule.

Question 6

Are your backdrops for sale?

Accepted Answer

No.  We only offer our backdrops as rentals.

Question 7

How long is my quote valid?

Accepted Answer

Your quote is valid for the same day only. Pricing may remain the same if you reach out later, but your quote is only locked in once you book with a $100 non-refundable retainer/deposit.

Frequently asked questions