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  • Do you deliver outside of SA, TX?"
    Yes, we travel up to a 60mile radius from zip 78251. Anything more than 60 miles one way would need to have a minimum product order of $1.5k (excluding mileage fees) and on a case by case basis.
  • Do you require a deposit?
    Yes, we require a non-refundable retainer/deposit to save your date and decor. We require a $100 deposit for any balances less than $1,000 and a 30% deposit for any balances over $1,000
  • Do i have to pay the full balance at time of booking?
    No. We know that planning events can become very expensive so to help with that we require only a $100 non-refundable retainer/deposit to secure your decor and date for any balances less than 1k or a 30% non-refundable retainer/deposit for any balances greater than 1k and remaining balance is due one week prior to event. You have the choice to make payments until you pay it off or you have the choice of paying the full remaining balance off in one lump sum one week prior to your event date.
  • Why is the $100 retainer/deposit non-refundable?
    When you book a backdrop/decor with us we hold the date, backdrop/decor and any applicable addons solely for you on your requested event date. My Rustic Rentals will make those items unavailable to other clients once your $100 retainer/deposit is paid. If you decide to cancel your backdrop/decor for your event date this $100 retainer/deposit will not be refunded as this is considered a loss of opportunity for our business.
  • Can we move the backdrop once you set it up?
    No, so sorry. Only a member of My Rustic Rentals can move any one of our backdrops once we set it up. This is to avoid injury to yourself or individual attempting to move and to avoid damages to our backdrops. If you absolutely need to move, we can make another trip out to complete this for you if schedule permits. A fee per mileage will apply plus fee for taking down and setting back up at new location if applicable.
  • Are your backdrops for sale?
    No. We only offer our backdrops as rentals.
  • How long is my quote valid for?
    We can only guarantee your quote same day. Pricing could in deed be the same the next time you reach out but your quote/pricing is only locked in upon booking with a $100 non-refundable retainer/deposit.
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