Frequently asked questions

Do you deliver outside of SA, TX?


Yes but only some surrounding counties. We offer free delivery within a 30 miles radius from zip 78251. Anything outside of that we charge a fee per mile. (to and from for set up and to and from for pick up) Anything more than 60 miles one way would need to have a minimum product order of $800.00 (excluding mileage fees) and on a case by case basis.




Do i have to pay the full balance at time of booking?


No. We know that planning events can become very expensive so to help with that we require only a $50 non-refundable retainer/deposit to secure your wall and date and remaining balance is due one week prior to event. You have the choice to make payments until you pay it off or you have the choice of paying the full remaining balance off in one lump sum one week prior to your event date.




Can we move the backdrop once you set it up?


No, so sorry. Only a member of My Rustic Rentals can move any one of our backdrops once we set it up. This is to avoid injury to yourself or indvidual attemping to move and to avoid damages to our backdrops. If you absolutley need to move, we can make another trip out to complete this for you if schedule permits. A fee per mileage will apply regardless if within our 30 radius.




Are your backdrops for sale?


No. We only offer our backdrops as rentals.




How long is my quote valid for?


We can only guarantee your quote same day. Pricing could in deed be the same the next time you reach out but your quote/pricing is only locked in upon booking with a $50 non-refundable retainer/deposit.




Why is the $50 retainer/deposit non-refundable?


When you book a backdrop with us we hold that backdrop and any applicable addons solely for you on your requested event date. My Rustic Rentals will make those items unavailable to other clients once your $50 retainer/deposit is paid. If you decide to cancel your backdrop on your event date this $50 retainer/deposit will not be refunded as this is considered a loss of opportunity for our business.